Revolutionizing Enterprise AI Integration
Ask-AI Technologies, a leading Enterprise AI platform, has announced its availability on Google Cloud Marketplace. This move simplifies how companies enable customer-facing teams with AI assistants, automated workflows, and AI-powered help centers. By leveraging Google Cloud’s robust infrastructure and seamlessly connecting with Google Workspace, Ask-AI empowers organizations to enhance customer experiences efficiently without adding headcount.
“We envision a future where every employee has an AI assistant, transforming how work gets done and driving better outcomes across the board,” said Dr. Alon Talmor, CEO of Ask-AI. “Our customers are starting to realize this vision, beginning with Customer Support, Customer Success, and Sales teams where the measurable impact on employee and customer outcomes is significant.”
Unified AI Solutions for Enterprise Teams
Ask-AI eliminates the need for multiple AI point solutions by unifying company knowledge and workflows into a single, powerful platform. With pre-built connectors to over 100 business systems, companies can integrate their tech stacks into Ask-AI seamlessly. The platform’s enterprise-grade controls allow businesses to configure data for any use case with advanced filters, indexing rules, and permissions.
Once integrated, organizations can:
- Build AI assistants on top of company data.
- Accelerate employee productivity and customer self-service.
- Gain actionable insights through advanced analytics to improve customer interactions.
Talmor emphasized, “Our goal is to create a new standard of customer experience, starting with instant access to the answers employees and customers need. This partnership with Google will enable more companies to trust us in delivering transformative business value.”
Key Benefits of Ask-AI on Google Cloud Marketplace
1. Enhanced Knowledge Accessibility
The integration makes it easier for support teams to access company knowledge across Google Workspace, Slack, Salesforce, and 100+ other software platforms. Employees can quickly find accurate answers without switching between tools, reducing response times by over 30%.
2. Automated Workflows with Google’s Gemini Models
Ask-AI leverages Google’s Gemini models to automate common tasks such as:
- Drafting customer messages.
- Summarizing tickets.
- Updating knowledge bases.
This automation allows employees to focus on high-impact tasks, ensuring consistently excellent support experiences.
3. Improved Self-Service for Customers
Customers can access immediate answers via self-service search, chat, and in-product experiences. By utilizing a company’s knowledge base, technical documentation, and community forums, Ask-AI reduces the need for support tickets and alleviates pressure on support teams.
4. Enhanced Productivity and Efficiency
With a Chrome-native AI assistant, Ask-AI enables representatives to manage up to 77% more customer interactions. The platform significantly reduces ticket response times, helping teams operate more efficiently.
5. Advanced Analytics for Actionable Insights
Ask-AI’s robust analytics provide insights into:
- Common customer pain points.
- Quality assurance metrics.
- Ticket analysis and account health.
These insights offer a 360-degree view of customer experiences, enabling companies to measure tangible ROI and improve decision-making.
Driving a Continuous Improvement Flywheel
Ask-AI’s capabilities create a “customer experience flywheel” by:
- Enhancing self-service capabilities for customers.
- Boosting employee productivity.
- Reducing ticket escalations.
- Generating actionable insights that refine knowledge bases over time.
This technology is designed to scale across teams and use cases, ensuring its transformative impact extends throughout an organization.
Simplified Procurement and Deployment on Google Cloud Marketplace
Ask-AI is now available on Google Cloud Marketplace, offering several advantages for customers:
- Simplified Procurement: Streamlined purchasing, consolidated billing, and flexible payment options.
- Quick Deployment: Pre-configured solutions and seamless integration with Google Cloud ensure a hassle-free setup.
- Centralized Management: Enhanced governance with robust security, access control, and centralized management tools.
Dai Vu, Managing Director of Marketplace & ISV GTM Programs at Google Cloud, stated, “Bringing Ask-AI to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the Ask-AI platform on Google Cloud’s trusted, global infrastructure. Ask-AI can now securely scale and support customers on their digital transformation journeys.”
Transforming the Future of Work
Ask-AI’s integration with Google Cloud Marketplace marks a significant milestone in redefining customer and employee experiences through AI. By streamlining workflows, boosting productivity, and improving customer satisfaction, Ask-AI is setting a new standard for enterprise AI solutions.
Discover the transformative potential of Ask-AI by exploring its solutions today on Google Cloud Marketplace.