Zoom continues to elevate its platform for enterprise customers with the launch of new add-on products and features, enriching its advanced enterprise offerings portfolio. This suite of products helps organizations address critical needs, including compliance, security, privacy, and manageability, ensuring that businesses can operate efficiently and securely.
According to Smita Hashim, Zoom’s Chief Product Officer, “Our advanced enterprise products and features are essential tools built for Zoom Workplace and Zoom Business Services like Zoom Events and Zoom Contact Center. They work behind the scenes as part of the Zoom network infrastructure to provide exceptional experiences to our customers. Our goal is to make communication and collaboration on Zoom foolproof, future-proof, and fail-proof.”
Challenges Enterprises Face in Today’s Environment
In 2023, enterprises around the world faced significant hurdles:
- Over $549 million in penalties related to non-compliance
- More than 353 million individuals impacted by security breaches
- 31% of enterprises reported unstable network issues
These challenges highlight the urgent need for organizations to manage compliance obligations, safeguard security, and ensure stable connectivity. Zoom’s latest offerings aim to address these pain points, providing robust solutions for today’s complex digital landscape.
New Additions to Zoom’s Advanced Enterprise Offerings
Zoom has introduced several new features and products to strengthen its enterprise solutions portfolio. These new offerings help businesses improve security, maintain compliance, and enhance operational continuity. Below are some of the key additions:
1. Zoom Compliance Manager Plus
Launched in March, this all-in-one solution powered by Theta Lake offers advanced archiving, eDiscovery, legal hold, and information protection features. The enhanced Zoom Compliance Manager Plus (ZCM Plus) now includes risk detection, data loss prevention, and advanced trend analysis. These features help businesses meet regulatory obligations and reduce communication compliance risks.
2. Zoom Meeting Survivability
This feature introduces a new layer of network redundancy to ensure uninterrupted Zoom meetings, even during internet disruptions caused by natural disasters or carrier failures. The functionality leverages Zoom Node, a central hub that hosts Zoom workloads on-premises, allowing businesses to keep meetings running smoothly via failover to local servers, minimizing disruptions.
3. Zoom Mesh for Meetings
Already available for Zoom Webinars and Events, Zoom Mesh now extends to Zoom Meetings. This feature optimizes bandwidth usage, potentially saving businesses up to 60% on internet costs, while ensuring an excellent user experience despite bandwidth constraints.
4. Zoom Customer Managed Key (CMK) Hybrid
The CMK Hybrid feature enhances Zoom’s data privacy capabilities, allowing customers to manage the encryption keys that protect their data. This option gives organizations full control over the encryption/decryption process, with Zoom Team Chat being encrypted locally. The feature will be available for Zoom Workplace, starting with Zoom Team Chat support in Q4 2024.
A Comprehensive Enterprise-Grade Portfolio
Zoom’s new advanced enterprise offerings build upon an already robust suite of tools designed for large organizations and highly regulated industries such as finance, healthcare, and government. These features, available with Zoom Workplace Enterprise licenses, aim to improve business continuity, optimize bandwidth, bolster security, and streamline communications compliance.
Zoom’s enterprise solutions are categorized into six key areas:
1. Communications Compliance
Tools like archiving, Data Loss Prevention (DLP), Information Barrier, and Chat Etiquette solutions help address global communication compliance requirements. These tools are particularly essential for regulated industries such as healthcare and finance.
2. Data Residency & Privacy Compliance
Zoom provides solutions to help meet local and regional data residency and privacy requirements. The Customer Managed Key is a key part of this category, giving customers control over the encryption keys used to protect their data.
3. Policy & Deployment Management
Zoom’s deployment tools include Zoom Device Management and policy provisioning tools, simplifying implementation and ongoing management for large enterprises.
4. Security & Access Control
With end-to-end encryption and Virtual Desktop Infrastructure (VDI) offerings, Zoom helps businesses safeguard sensitive data at rest and in transit.
5. Analytics & Insights
Zoom provides businesses with a comprehensive suite of dashboards, monitoring tools, reporting features, and alerts, ensuring operational visibility and data-driven decision-making.
6. Network Optimization & Survivability
Solutions like Zoom Mesh, Zoom Node, and Zoom Meeting Survivability help reduce bandwidth consumption, optimize network performance, and ensure uninterrupted business continuity during outages.
Seamless Integration for Enterprise Customers
Several of Zoom’s advanced enterprise offerings, including end-to-end encryption, GDPR privacy controls, and management dashboards, are already part of Zoom Workplace Enterprise licenses. The latest add-ons, such as Zoom Compliance Manager Plus, Zoom Mesh for Meetings, and Zoom CMK Hybrid, are available as paid upgrades, allowing businesses to further customize their Zoom experience based on their specific needs.
Upcoming Zoomtopia 2024: Learn More About Zoom’s Enterprise Offerings
For those interested in deep-diving into these enterprise-grade solutions, Zoom will host technical sessions at Zoomtopia 2024. Participants will have the opportunity to learn more about Zoom’s advanced enterprise offerings and how they can benefit their organizations.
Conclusion
Zoom’s latest enhancements for its advanced enterprise offerings reflect its ongoing commitment to helping businesses navigate the complexities of compliance, security, and network management. With tools designed to enhance operational continuity, security, and privacy, Zoom’s enterprise-grade portfolio continues to evolve, meeting the growing demands of large organizations in a fast-changing digital landscape.