Springbrook Software, the market leader in cutting-edge ERP platforms for local government agencies, has introduced HelpDesk AI, a new modern AI-powered customer care solution. The Springbrook HelpDesk AI provides consumers with instant access to critical product information, hence speeding up their requests. This dynamic solution gives you access to a vast knowledge base that covers all Springbrook Enterprise ERP modules, including Finance, HR, Payroll, Utility Billing, Payment Solutions, Tax Collection, Reporting, and Advanced Capital Budgeting.
Springbrook’s HelpDesk AI makes use of ChatGPT technology as well as Springbrook’s massive product content collection, which contains terabytes of video and textual data.
“We are dedicated to providing our customers with the most advanced and user-friendly solutions to their everyday needs.” Using Artificial Intelligence in customer care puts us one step closer to making our customers’ lives easier. Our new HelpDesk AI adapts to each customer encounter, fine-tuning its information delivery. “Expect more ground-breaking technology like this across our Cirrus cloud-based finance ERP platform,” adds Springbrook CEO Robert Bonavito.
Springbrook’s HelpDesk AI is capable of adaptive learning, expertly guiding consumers to the relevant content through a series of questions and prompts. This system, backed by thousands of hours of customer care encounters, is ready to handle practically any request for training, help, or product specifics.