Following the acquisition of Daylight Automation1, Quadient, a leader in assisting businesses in creating meaningful customer connections through digital and physical channels, announces the introduction of Quadient Inspire iForms, a new intelligent forms capability added to its Customer Communication Management (CCM) solution Quadient Inspire.
Daylight Automation, originally FormHero, is a low-code cloud platform that enables businesses to quickly design and deploy personalised digital solutions. Their customer base includes three major financial institutions in Canada, as well as essential consumer-centric industries such as banking and insurance. Since their collaboration was established in 2022, both companies have been working closely together. With the addition of this expanded intelligent form capacity to Quadient Inspire, businesses looking for cloud-based solutions that help build engaging customer experiences at scale will benefit even more.
“Data collection and customer interaction must go beyond simple web forms,” says Marci Maddox, Research Vice President Digital Experience Strategies at IDC. “There is now an even greater need for more robust interactive capabilities to handle data privacy, personalization, and intelligent communications.” The purchase of Daylight Automation by Quadient will put them on track to produce the intelligent forms and trusted communications required for digital business today.”
Companies gain from faster operations, decreased physical storage requirements, and simplified workflows by increasingly adopting electronic forms to correspond with ecological objectives and cost-saving aims.
“The addition of Inspire iForms to our powerful and award-winning CCM solution will give us an additional competitive edge and further help our customers create exceptional customer experiences,” stated Geoffrey Godet, CEO of Quadient. “Our existing partnership with Daylight has shown that our combined capabilities help drive sales, improve customer satisfaction, and increase customer loyalty at scale within large enterprises.” We are excited to continue our collaboration and leverage this technology across all of our solutions now that Daylight has officially joined Quadient.”
The new Quadient Inspire iForms capability is now accessible through Quadient’s standard sales channels, benefiting the organisations of all sizes that Quadient services on a daily basis with its full cloud-based Intelligent Communication Automation platform.
