With a reinforced commitment to dominating the communications automation market with best-in-class generative AI solutions, IntelePeer, a leading provider of AI-powered communications automation solutions, launches its new website, IntelePeer.ai. The company also presents its new AI Hub, which will enable the safe integration of AI technology and customer data into its family of Smart products, greatly enhancing workflow and automation of customer interactions.
With a reinforced commitment to dominating the communications automation market with best-in-class generative AI solutions, IntelePeer, a leading provider of AI-powered communications automation solutions, launches its new website, IntelePeer.ai. The company also presents its new AI Hub, which will enable the safe integration of AI technology and customer data into its family of Smart products, greatly enhancing workflow and automation of customer interactions.
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“This evolution reinforces our strategic direction as AI becomes the foundation of all our future products and solutions,” stated IntelePeer CEO Frank Fawzi. “The future contact centre will be radically different as businesses seek to reduce labour costs by incorporating more AI-powered solutions into their customer service environments.” We’ve seen firsthand the benefits of integrating AI into current corporate systems, and by moving to IntelePeer.ai and developing the IntelePeer AI Hub, we’ve positioned ourselves as the right partner to assist our customers realise their AI vision.”
The AI Hub serves as a one-stop shop for IntelePeer’s team of engineers, customer experience specialists, and partners, allowing them to swiftly ingest customer data, test, and deploy AI-driven communications automation solutions for the Company’s clients. AI Hub users aid in the rapid development and deployment of bots to manage both inbound and outbound contacts, hence meeting specific business requirements. Key characteristics include:
- Building and testing omnichannel bot functionality
- Customer data and information ingesting capabilities that are secure and private
- Environment for AI modelling and testing
- Third-party AI platforms, such as Azure’s OpenAI, are embedded,
- Integration with IntelePeer SmartFlows, a low-code platform for developing communications and AI workflows.
- Frameworks for security and compliance, as well as performance monitoring capabilities.
“The AI Hub acts as a catalyst for the innovation of more advanced and efficient communications automation solutions and deployments by harnessing the power of AI technologies to optimise processes, enhance customer experience and drive business growth for our customers while lowering the cost of doing business,” Fawzi continued.
“We are living through a once-in-a-lifetime moment in history driven by AI, and the team at IntelePeer is excited to be at the forefront of this revolution,” Fawzi said.