Bloomfire, a leading provider of AI-powered knowledge management platforms, is pleased to introduce advanced generative AI and enterprise search solutions purpose-built to ensure data security, deliver accurate results, and improve employee productivity. Bloomfire’s thoughtful approach highlights the unique capabilities that generative AI brings to knowledge management software while addressing AI challenges related to safety, reliability, and ethical use.
Bloomfire’s advanced features are designed for creators, stakeholders and knowledge managers in the company:
AI Author Assist increases content creators’ speed and efficiency by simplifying the time-consuming process of writing and refining high-quality, actionable posts. Using a suite of generative AI tools and cutting-edge prompt engineering, authors can create summaries, key takeaways, and insights from their original work.
AI Chat provides direct answers sourced from vetted company knowledge to employees and front-line support agents. Bloomfire’s AI technology only provides answers if relevant company knowledge is available, so teams can be confident that they will receive accurate responses.
Enterprise Search enables organizations to easily scale access to company knowledge by integrating with SharePoint and Microsoft Teams document libraries via a single AI-powered search engine. Streamline content and document management with automated processes for bulk curation, migration, and updating.
“To address the complexities of today’s information-rich environment, our customers are partnering with us to develop smart, secure AI technologies. Our customer research shows that 87% of respondents indicate that Bloomfire helps improve management and protect against security threats, and 83% report quality and accuracy as an outcome. With that in mind, I’m thrilled that we can meet people where and how they work with this expanded set of tools, and help them solve their problems in knowledge management, research and analysis, and customer support.” – Ben Little, CEO
Looking ahead to 2024, the company will continue to build and enhance generative AI capabilities and expand its range of integrated sources for enterprise search to meet the unique needs of different industries and knowledge use cases.