Agentforce Commerce is the beneficiary of Salesforce's latest startup buy....
AI governance focuses on mitigating risks from generative AI's unpredictability. Key strategies include reproducibility, explainability and comprehensive controls....
It’s often said that we are the average of the five people we spend the most time with. In 2026, that idea may need updating: we are increasingly becoming the average of the five AI agents we delegate...
As AI platforms test advertising inside chat, the real risk isn’t revenue — it’s eroding the trust that makes AI useful in the first place. ...
People analytics converts workforce data into meaningful, actionable insight—helping organizations better understand talent dynamics and implement targeted, evidence-based interventions. Research from...
Salesforce survey finds 83% of marketers saying customers expect two-way conversations, but 69% admitting they can’t respond fast enough....
By now, you’ve likely heard countless times about Big Data and its transformative impact across industries. While it’s easy to point to digital leaders like Netflix or retail giants such as Amazon and...
This viewpoint will explore: The current state of technology risk management? For more than 50 years, technologies of varying types and complexities have increasingly shaped our world. They have becom...
Extended Reality (XR), which blends VR, AR, and MR, is going mainstream in 2025. Classrooms are embracing XR simulations for science and history, while businesses use virtual workspaces for global col...
AI is evolving beyond mere automation into “agentic AI”—systems that can make decisions and take actions independently. In 2025, agentic AI agents are revolutionizing industries from finance (automate...