The November 2022 debut of ChatGPT by OpenAI and Microsoft lighted the touchpaper that burst the application of Generative AI into the public consciousness. The pressure on organisations of all sizes to use ChatGPT and/or the now abundant number of ever-changing competing technologies has grown exponentially, as have the reported concerns about their use – from fabricated, inaccurate, and biassed results to intellectual property and copyright risks. But how can you strike a balance between use and risk?
Backplain has introduced the first SaaS platform that provides Generative AI control to fully support the useability, trust, risk, and security management of Large Language Models (LLM), such as GPT-3 and GPT-4 accessed via ChatGPT, across an entire organisation. Backplain, by bridging the gap between application and model, enables users to take advantage of game-changing Generative AI in a safe, secure, and productive manner… There is now an alternative to all or nothing. This involves the simple, quick, and cost-effective deployment of:
A single location to aggregate any and all selected LLMs, allowing for dynamic choice and comparison against the backdrop of the “LLM Wars,” not to mention looming regulation.
Embedded prompt engineering to maximise Generative AI productivity by assisting users in crafting the proper prompt to create the right response at the lowest cost.
Security and compliance controls that ensure adherence to organisational policy through content filtering and screening, backed up by monitoring and reporting to understand exactly how Generative AI is used in the organisation.
IT management, which is in charge of the deployment and support of all elements of tools like ChatGPT and other LLM use across the organisation, has fallen behind the Generative AI adoption curve and is regarded internally as a business blocker rather than a business enabler. Furthermore, in a world where access to the power of LLMs is only a browser tab away, there is the added risk of shadow AI. Backplain gives IT the control it requires.
CTOs are seeing their engineers use Generative AI for code generation, completion, refactoring, documentation, and debugging. However, with increased productivity and efficiency comes increased risk: a lack of code quality assurance, such that generated code may appear correct but may contain bugs, security vulnerabilities where tools such as ChatGPT may be tricked into generating code that unintentionally exposes such vulnerabilities, and the unintentional leak of sensitive company information. Backplain gives the necessary protection for development.
Marketers who want to “supercharge” their content generation and market research productivity must deal with misinformation, bias, plagiarism, source attribution, and transparency, all of which can harm businesses. Not to mention the possibility of copyright infringement claims as a result of LLM exposure to training data containing copyrighted text. Backplain manages and reports on responses to ensure their auditability.
CEO Tim O’Neal commented on the launch, saying, “Our tireless dedication to safeguarding our clients’ interests has led us to this revolutionary product.” We are confident that backplain will become an indispensable tool for businesses worldwide, offering much-needed peace of mind in this digitally driven and continuously expanding corporate environment.”
