Conference on Oracle Health —New generative AI services for healthcare organisations were just introduced by Oracle. The new Oracle Clinical Digital Assistant, which is integrated with Oracle’s electronic health record (EHR) systems, enables providers to use voice commands and generative AI to automate tasks and eliminate manual labour so they can devote more time to patient care. Additionally, it makes it easier for patients to perform self-service tasks like making appointments or reviewing clinical data at their convenience using basic voice commands.
EHRs have reduced errors and improved the continuity of care, but when a practitioner spends the majority of the visit staring at a screen, patients frequently feel alienated, unheard, and unsatisfied. This problem is resolved by the generative AI-powered Oracle Clinical Digital Assistant, which radically simplifies administrative work while allowing doctors to devote their whole focus to patients. Using generative AI, the multimodal speech and screen-based assistant participates in the consultation by automating note-taking and suggesting context-aware next actions like ordering medication or setting up labs and follow-up appointments.
The Oracle Clinical Digital Assistant also responds to conversational voice commands from healthcare professionals, who may use them to pull up information from a patient’s EHR record while an appointment is in progress, such as “show me the patient’s most recent MRI results.” Without the need for a multi-menu, multi-step interaction with the EHR, the information and photos are then provided in a pertinent order that aids the doctor in understanding the best course of therapy.Within the following year, the new solution will be accessible.
“The EHR should be a provider’s best ally in delivering engaging, personalised care to the patients they serve,” said Suhas Uliyar, senior vice president of product management at Oracle Health. “By adding comprehensive generative AI and voice-first capabilities to our EHR platforms, we are not only assisting providers in reducing tedious work that causes burnout, but we are also empowering them to create better interactions with patients that establish trust, foster loyalty, and produce better outcomes.”
Oracle Clinical Digital Assistant is based on the tried-and-true Oracle Digital Assistant platform, which is already in use by thousands of organisations across numerous industries to carry out essential activities.
Patient self-service capabilities:
Patients now have more control over their healthcare thanks to new features in the Oracle Digital Assistant Platform. Patients have access to a variety of self-service options, such as utilising voice commands to make an appointment or pay a bill or receiving responses generated by artificial intelligence to inquiries like, “What happens during a colonoscopy?”
Providers can also remind patients to bring necessary lab results to a future appointment via online chat that is integrated into their secure patient portal. By eliminating frequent problems like missing appointments, healthcare practitioners can increase patient retention with higher engagement and dramatically lower revenue loss. These options are accessible right now.
