Browsing: customer experience

Discover the key findings from CSG’s 2024 State of the Customer Experience Report, highlighting the shift towards prioritizing small, effortless moments over grand journeys in winning customer loyalty. Learn how businesses are leveraging technology, emotional intelligence, and agility to redefine CX strategies and drive success in today’s competitive landscape

Discover how Talkdesk Autopilot, a groundbreaking generative artificial intelligence technology, is transforming customer service for banks and retailers. Learn about its self-service use cases and how it enhances customer experiences while driving operational efficiency and reducing costs.