Oort, a supplier of decentralised data cloud services, is pleased to announce that Lenovo Image, now known as ZX, will begin integrating Oort TDS (Talk-to-Data Service) into its customer support services today.
Oort TDS enables businesses to build customised AI agents for unique business objectives, with a focus on providing a more accurate, smarter, and safer AI agent solution. Lenovo Image, which began in 1991 as Lenovo’s Printer department, has joined as one of the first enterprise customers to take advantage of this cutting-edge technology. This collaboration exemplifies how Lenovo Image’s customer support requirements connect with Oort’s unique solutions.
We chose Oort TDS for our customer support needs because their products are more reliable, their personnel is quick and efficient, and they match our security and regulatory requirements. The swift reaction times of the Oort team have helped us stay up with our quickly developing business. “Their distributed storage and computing technology, as well as their commitment to security and compliance, made them the ideal partner for Lenovo Image,” said Richard Wang, CIO of Lenovo Image.
Oort TDS, in contrast to traditional AI solutions, emphasises on customizability, data quality and security, and a multimodal human-like user experience. Oort TDS, which is powered by Oort’s decentralised cloud infrastructure, maximises privacy while minimising costs. “We are thrilled to be collaborating with Lenovo Image on this journey.” Oort TDS symbolises a paradigm shift in how companies handle customer service. “It’s about harnessing the power of data and AI on your terms – that’s what we’ve aimed to deliver with Oort TDS,” said Dr Max Li, the company’s founder and CEO.
Furthermore, Oort TDS is built for scalability and adaptability, always learning from user feedback to evolve into an ever-improving solution. Its integration versatility allows for smooth connection with platforms such as Telegram or via API, providing enterprises with a streamlined customer experience.
Lenovo Image’s choice to incorporate Oort TDS into their customer assistance demonstrates the platform’s ability to improve customer happiness while cutting operating expenses. It demonstrates Oort TDS’s appeal to large organisations eager to harness AI technology for more effective client engagement.
Oort TDS establishes a new standard for customer care in the digital era as the company continues to innovate in the realm of decentralised data services. This new solution is in line with Oort’s objective to revolutionise human-to-data interaction, and it puts the company’s vision of a decentralised data economy one step closer to reality.
