Deloitte today announced the creation and implementation of “DARTbot,” a cutting-edge Generative Artificial Intelligence-powered internal chatbot. DARTbot may generate intelligent responses and provide significant insights to approximately 18,000 Deloitte Audit & Assurance professionals in the United States in their everyday tasks and decision-making processes.
Deloitte is implementing Generative AI applications and capabilities throughout its organisation to assist its professionals in becoming more effective and productive. These applications and productivity solutions are centred on unique functional and industry information that is utilised in conjunction with Deloitte’s Trustworthy AITM architecture to manage AI risks such as hallucinations while also increasing user confidence and trust.
Deloitte is rolling out purpose-specific Large Language Models (LLMs) and chatbots to help specialised teams across the company as part of this continuous commitment, including DARTbot to serve Audit & Assurance professionals.
“Integrating Generative AI into our technology solutions, combined with the experience, critical thinking, and professional judgement of our professionals, will allow us to deliver deeper insights and a differentiated client experience with distinction and trust,” said Dipti Gulati, U.S. CEO, Audit & Assurance, Deloitte & Touche LLP.
DARTbot’s user-friendly interface, which was designed with the user experience in mind, enables Deloitte’s Audit & Assurance professionals to smoothly communicate with the chatbot. The system is painstakingly connected with enormous datasets of relevant industry information and best practises, demonstrating the correctness and dependability of its responses and facilitating further research by providing references to source materials.
Deloitte hopes to alter the way its professionals work by deploying DARTbot, increasing productivity and allowing them to focus more on professional objectivity, scepticism, and bias evaluation. The chatbot functions as a virtual assistant, offering real-time advice, answering questions, and supporting professionals in resolving tough accounting concerns.
“We are pleased to introduce DARTbot as a valuable resource for our Audit and Assurance professionals.” Deloitte’s continued commitment to harnessing cutting-edge technology to empower our staff and provide great client service is exemplified by this internal chatbot. “DARTbot will assist our professionals in quickly researching complex accounting questions and elevating the overall audit and assurance experience,” said Chris Gryphon, managing partner, Deloitte & Touche LLP, U.S. Audit & Assurance transformation and technology.
Throughout the development process, one of the top goals was maintaining data security and confidentiality. Deloitte has put in place strong security measures, including cutting-edge encryption techniques and access controls. The chatbot runs in its own dedicated, secure, self-contained environment, with no user input data used to train the model.
Deloitte is also increasing AI fluency by training more than 120,000 professionals as the next generation of AI talent through the AI Academy, a Deloitte Technology Academy programme, and investing more than $2 billion in global technology learning and development initiatives to boost skills in the application of key technology areas, including AI, to key industry and functional issues.