Scorpion, the leading provider of digital marketing technologies for local service firms, is thrilled to announce the release of Connect with AI Chat, a new product offering. Local service organizations may now simply create their own specialized natural language conversational AI chatbot capable of answering queries about their business and services without any technological skills.
Scorpion aids local businesses by democratizing a technology that was previously reserved for enterprise-level organizations. Each firm that uses Scorpion’s AI Chat benefits from a customized AI model that is available 24/7 and has been trained on the characteristics of its business, unique selling propositions, and industry. The AI is enhanced further by learning ideal responses from hundreds of thousands of real customer contacts.
Connect was created for local businesses looking for an easy and effective approach to engage more potential consumers online – from scheduling to messaging, emailing, and paying invoices. It smoothly interacts with website visitors, answering their inquiries and directing them to appropriate activities such as arranging an appointment or making a payment.
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“Our customers want convenience and a great experience from the first time they interact with us on our website, all the way through their service and purchase,” said Toby Tippets, President of Big Mountain Heating & Air Conditioning. “Scorpion’s AI Chat can answer questions about our services, assist customers in scheduling an appointment, and even facilitate invoice payment.” It’s been like having an employee on our website offering personalized customer support.”
Businesses that have their own AI chat have a strong tool that can constantly learn about their business and provide rapid, helpful replies and support to website visitors. Local businesses will have more opportunities than ever before to convert fresh leads and customers.
Scorpion’s AI Chat is intended to address the unique issues and opportunities faced by local service organizations. While other generative AI systems struggle with inaccuracy or inappropriate responses, Scorpion’s AI Chat has been particularly optimized to provide factually accurate, up-to-date, and safe responses. It also adheres to industry-specific procedures and behavioral norms gleaned from Scorpion’s more than 20 years of experience working with law firms and home service professionals.
“Generative AI technology like OpenAI’s GPT models offer unprecedented opportunities for time savings through automated workflows,” Scorpion Chief Data Scientist Matt Bentley stated. “But making AI safe and effective for local services businesses requires a suite of supporting technologies, much like electricity requires infrastructure and specialised tools to become something that can be safely used by everyone.”
Scorpion’s AI Chat blends industry and commercial information into each chat response, resulting in a personalised experience for each new encounter. This makes it simple for website users to obtain the information they require to move forward in the purchasing process.
Scorpion Connect with AI Chat users might expect the following benefits:
- Improve Engagement: Assist visitors in transitioning from “just looking” to “ready to get started.”
- Allow Quick Scheduling: Convert prospective customers into actual appointments.
- Give Correct Answers Around the Clock: Scorpion’s AI Chat reacts at any time of day (or night)!
- Staff workload should be reduced: Work more effectively by allowing Scorpion’s AI Chat to answer the most frequently asked queries online.