STELLA Automotive AI, the leading provider of high-end conversational AI technology designed to revolutionize the automotive industry’s customer experience, is pleased to announce that dealerships using the ERA-IGNITE or POWER Dealer Management System (DMS) can now leverage the STELLA Platform’s powerful capabilities.
“Dealerships have been looking forward to this integration, and we already have dealers going live with the STELLA integration,” said Rich Sands, CEO of STELLA Automotive. “What’s so exciting is that we accomplished an intelligent read-write integration that enables STELLA to operate just like an employee at the dealership, with the ability to input data and manage operational codes just like a service advisor would do.”
STELLA AI-powered digital voice assistant provides a front-end solution for dealers, speaking with customers and guiding them through common questions, checking the schedule, and booking service lanes. STELLA manages the majority of calls effectively, but can seamlessly transition customers to dealership staff, allowing for improved dealership operations, cost savings, and improved customer service scores.
Reynolds Certified Interface (RCI) Programme is well-known for its dedication to secure and dependable data exchange. STELLA AI is SOC-2 compliant, and its cutting-edge technology is securely integrated with ERA and POWER.
STELLA AI products are intended to improve the customer experience when calling the dealer or scheduling service appointments. Customers can book appointments in less than 2 minutes using STELLA, resulting in higher CSI scores and higher appointment capture rates for the dealership. Furthermore, it allows service advisors to spend more quality time serving customers within the dealership, improving overall service operations.
STELLA is an AI-powered digital voice assistant that solves a fundamental problem dealerships face: the telephone.