In the fast-paced and globalized world of customer service, seamless communication is key. Language barriers can disrupt service interactions, leading to misunderstandings, inefficiencies, and customer dissatisfaction. Transcom, a global leader in customer experience solutions, has taken a giant leap to tackle this issue by implementing Avaya’s AI-powered translation technology. This innovative solution is designed to eliminate language gaps, making it easier for companies to provide exceptional customer service across different languages and regions. The Growing Importance of AI in Customer Service Artificial Intelligence (AI) is transforming the customer service landscape. According to recent reports, companies that implement AI in their…
Author: TechRay Editor
Perficient, a leading global digital consultancy, has been recognized for its outstanding work in digital experience and innovation by winning not one, but two prestigious Sitecore Experience Awards. This achievement not only underscores Perficient’s expertise in delivering superior digital experiences but also highlights its continued leadership in leveraging the Sitecore platform to meet the growing demands of modern businesses. In this article, we will delve into Perficient’s success, explore the significance of the Sitecore Experience Awards, and examine how this recognition further solidifies Perficient’s position as a top player in the digital transformation landscape. What Are the Sitecore Experience Awards?…
Introduction: Empowering Health Outcomes through Influencer MarketingHavas Lynx has launched a groundbreaking global healthcare influencer offering, harnessing the power of influencers to drive behavior change and improve health outcomes. Led by Dr. Tapas Mukherjee, Medical Director, and Matt Eagles, Head of Patient Voice, this initiative leverages their expertise in social content creation and patient advocacy. As part of Havas’ new Converged strategy, the healthcare influencer offering integrates cutting-edge technology with creativity, providing hyper-personalized solutions. Why Influencer Marketing in Healthcare? Incorporating influencer marketing in-house allows Havas Lynx to blend creative and media expertise to deliver authentic, omnichannel strategies. These strategies are…
Introduction Similarweb, a global leader in digital marketing intelligence, has chosen MikeWorldWide (MWW), a renowned independent public relations agency, to enhance its brand visibility and drive growth. This strategic partnership aims to amplify Similarweb’s presence across key industries such as e-commerce, financial services, and technology through targeted media relations and digital strategies. MikeWorldWide’s Expertise in PR and Communications MikeWorldWide is recognized for its ability to elevate B2B and B2C brands using integrated public relations and communication strategies that engage modern audiences. By leveraging a mix of traditional media relations and digital tactics, MWW excels in boosting brand reputation and creating…
Americaneagle.com, a top Sitecore agency, has proudly been recognized with the 2024 Sitecore Partner Experience Award for the Americas. The award, specifically in the category of Excellence in Practice Development, acknowledges the agency’s significant achievements in delivering complex and impactful Sitecore solutions. This accolade highlights Americaneagle.com’s leadership in implementing Sitecore’s cutting-edge digital experience platforms (DXP) and expanding its practice across new regions. What is the Sitecore Partner Experience Award? The Sitecore Partner Experience Awards are a prestigious recognition that Sitecore presents annually to partners who excel in digital strategy, implementation, and support. These awards celebrate agencies that leverage the Sitecore…
Scorpion, a leading provider of digital marketing technology and services, has introduced RevenueMAX, a comprehensive suite of digital marketing solutions specifically designed for law firms. RevenueMAX aims to address the most pressing challenges in the legal industry—securing consistent, high-quality cases, standing out in a competitive market, and ensuring cohesive marketing strategies that deliver measurable results. Key Challenges in Legal Marketing Consistent Case Generation One of the major challenges faced by law firms is the unpredictability of case acquisition. Law firms often struggle to maintain a steady influx of cases from ideal clients. RevenueMAX is designed to solve this problem by…
In today’s fast-paced world, having an AI assistant that goes beyond typical automated responses can make a difference. Enter Chatiki.ai, a revolutionary AI assistant designed to engage users in friendly, empathetic, and insightful conversations across a diverse range of topics. Whether you’re looking for business tips or just want to share a few laughs, Chatiki.ai is there to assist you in the most human-like way possible. Smart AI Tools is excited to announce the launch of this free web-based AI, accessible from any web browser without the need for installation. With Chatiki.ai, users can redefine how they interact with artificial…
Lily AI, a leading retail technology platform specializing in AI-driven solutions, has launched its next-generation product attribute platform. With the introduction of the Lily app, retailers and brands now have full control over product attribute management and workflows. This new no-code platform enables seamless product enrichment, boosting online discovery, improving return-on-ad-spend (ROAS), and enhancing organic search performance. Streamlined Product Attribute Management with Lily AI The Lily app simplifies product attribute management by allowing retailers to easily ingest their merchandise catalogs and enrich product data through AI automation. The enriched product information is then distributed across various online touchpoints, enhancing the…
AdGPT.com, a cutting-edge AI-powered platform, has quickly risen to prominence in the digital advertising landscape. Launched quietly, the platform has attracted tens of thousands of small and medium-sized businesses (SMBs) from Greater California and New York, thanks to its innovative, one-click ad creation technology. With this tool, businesses can create high-converting ads effortlessly, boosting their marketing impact across major platforms like Facebook, Google, and LinkedIn. In this blog, we explore AdGPT.com’s features, growth trajectory, and how it’s revolutionizing digital advertising for SMBs. This allows businesses to launch professional-grade advertisements tailored to their audience with just one click. Whether it’s for…
Broadvoice, a leading global provider of customer experience (CX) technology, has announced the launch of its Advanced Analytics feature, aimed at enhancing reporting and journey management across the entire customer experience lifecycle. This powerful solution enables businesses to optimize their CX, streamline operations, and boost agent productivity through data-driven insights. Key Benefits of Broadvoice Advanced Analytics With Advanced Analytics, Broadvoice simplifies complex customer data and makes it accessible to users at all levels. João Camarate, Chief Technology Officer at Broadvoice, emphasized, “Broadvoice’s Advanced Analytics simplifies the complexity of data, making it accessible and understandable for users of all levels. With…