The Internet Resilience Company, Catchpoint, has announced the beginning of its Internet Resilience Programme. The offering, formerly known as Black Friday Assurance, augments its market-leading Internet Performance Monitoring (IPM) platform with an on-demand expert team of engineers to help ensure website and application performance and resilience during critical events such as the holiday season for an online retailer or tax season for a tax preparation company.
While many operations teams make extra efforts to monitor their applications during critical inflection points, they may still be vulnerable to outages, reachability issues, or other performance issues that could have a significant impact on the business during critical periods, such as peak commercial activity or large sporting or entertainment events.
The improved Internet Resilience Programme integrates the IPM platform from Catchpoint with best practises guides from some of the foremost authorities on internet resilience worldwide. It provides 24-hour monitoring as a service, boosting Internet Resilience in time-sensitive situations. The bundle contains:
- access to the devoted performance team and IPM Platform at Catchpoint
- setting up the best testing plans before the peak period of traffic
- Real-time issue detection, reporting, troubleshooting, and resolution
- a thorough analysis of monitoring data, benchmarks against significant competitors, and suggestions for performance enhancements after the event
The solution is intended to safeguard the company during moments of high client traffic on the web and on applications. The services are offered two weeks prior to and two weeks after major events, and they are intended to support high eCommerce inflection moments like product launches or the holiday, tax filing, and travel seasons.
Hussain Peeran, Senior Vice President, Customer expertise and Technical Services at Catchpoint, stated that the Internet Resilience Programme “packages best-in-class teams and technology, drawing on more than a decade of experience working with the leading brands.” “We protect mission-critical systems for top businesses every year, preventing, on average, over a dozen potentially disastrous catastrophes. Without our vigilant preventive monitoring, these threats might have a significant financial impact on businesses, frequently in the millions.
The teams that deliver the service keep an eye on the target websites or applications around-the-clock and take care of anything that might have an impact on customer satisfaction or the business, including SSL certificates, DNS records, CDN performance, and complex transaction problems. These issues are verified using a combination of synthetic monitoring, RUM, and several other Catchpoint services.
The most recent upgrades to the Catchpoint IPM platform, which include features like BGP hijack detection, Internet Sonar, automatic metric correlation, smartboards, and more, are utilised by these experienced monitoring teams.
A recent survey by Forrester Consulting found that the typical store experiences 76 disruptions on average each month, costing businesses millions of dollars. According to Martin Norato Auer, vice president of CX Observability and Automation Foundations at SAP, “as the world leader in enterprise application software, SAP highly values Catchpoint’s Managed Services team for their 24-7 proactive monitoring of our 2000+ websites.” They were crucial in helping us achieve 0% downtime on all of our websites on Black Friday, when disruptions are unavoidable for the several eCommerce businesses we work with.
