Mitul Kotecha and Shane Kozlowich have been named Co-Chief Executive Officers of IntouchCX, a global leader in contact centre and technology solutions. Kotecha and Kozlowich, both of whom have been with the organisation for more than a decade, bring a plethora of expertise to the position.
This leadership shift follows Greg Fettes’ immediate transition from CEO to Executive Chairman of IntouchCX and Laivly, where he will continue to advise on both firms’ strategic visions.
“Over the last 23 years, I have been fortunate to lead IntouchCX as we’ve pushed the boundaries through meaningful engagement and industry-leading innovations,” Fettes stated. “Mitul and Shane are proven leaders who have been instrumental in our growth and success, and I am excited for their new roles and for what’s next in our company’s evolution as a disruptive market leader.”
Kotecha previously served as Chief Financial Officer and, most recently, President and Chief Operations Officer of IntouchCX. He has led important growth, operational, and service delivery strategies for the company’s products and solutions.
Kozlowich has also served as President, Chief Financial Officer, and Chief Strategy Officer for IntouchCX, where he oversaw strategic initiatives including as mergers and acquisitions for the company as well as its global corporate development, finance, accounting, human resources, real estate, and technology services.
“As IntouchCX’s new Co-CEOs, we are eager to share our excitement in driving further success with the company through exceptional performance, innovation and creativity.” Kotecha stated. He continued, “We understand the importance of growth with continuity especially for our client partners, and we are committed to building on that to drive positive change.”