Nylas, the cutting-edge communications platform that gives developers universal access to email, calendar, and contacts providers through a single API integration, and Twilio, the customer engagement platform that drives real-time, personalized experiences, today announced a partnership to enhance customer engagement and developer experiences by leveraging Twilio Flex alongside Nylas’ communication APIs. The combination of Nylas and Twilio Flex will allow organizations to gain secure access to new communication channels, tools, and data. Organizations can improve customer experiences, accelerate development lifecycles, and automate workflows with Nylas and Twilio, resulting in increased productivity and revenue-driving opportunities.
Nylas and Twilio’s collaboration will improve how technical teams can seamlessly integrate critical business communication channels into their teams’ workflows and applications. Companies can gain automation on daily activities by updating contact information directly from email signatures, reducing agent response time by providing only the data agents need – removing email clutter – and instantly scheduling meetings with other departments to improve customer satisfaction with these integrations in place. Furthermore, developers can deploy features at scale faster and more efficiently. Customers can do the following with Nylas and Twilio:
- Eliminate context switching to increase user productivity. Users will have unified access to communication channels such as email, SMS, calendars, and relevant customer data through Nylas and Twilio.
- Contextual email capabilities are intended for conversational email interactions, allowing for secure connections to users’ inboxes for robust email management tools and message analytics, bi-directional syncs, intelligent features that remove clutter and complexity, and industry-leading deliverability via single API integration.
- Create easily customizable and automated scheduling workflows that allow agents to schedule follow-ups with customers and non-contact center experts immediately and connect to all major calendar providers with a single API integration.
“Today’s businesses are increasingly realising that investing in great customer engagement can directly lead to growth.” Simultaneously, businesses are under enormous pressure to cut costs and operate as efficiently as possible, said Gleb Polyakov, Co-Founder & CEO of Nylas. “By combining Nylas and Twilio, organizations can achieve both.” Companies can deliver customer engagement and data-driven insights across critical communication channels using Nylas APIs and Twilio Flex, while also providing developers with the toolkit they need to build efficiently and securely.”