Concentrix Corporation, a leading global provider of customer experience (CX) services and solutions, said today that it has completed its merger with Webhelp and that the two companies are integrating. While the combined firm decides on a permanent name, it will trade as Concentrix + Webhelp.
Concentrix + Webhelp is now a global CX leader, with a broader range of generative AI solutions, digital capabilities, and high-value services. It also improves its end-to-end CX value proposition, with one of the industry’s most robust, well-balanced global footprints to assist the world’s leading companies in transforming customer experiences and achieving their business objectives.
“I am excited to embark on this new journey with you and believe that, with our combined strengths, we are uniquely positioned to redefine the industry and design, build, and run the future of customer experience for our amazing and valued clients.” I’d like to thank all of our game-changers around the world for making this possible. Chris Caldwell, CEO of Concentrix + Webhelp, stated, “I am truly honoured to work with such a diverse and talented team.”
Olivier Duha and Nicolas Gheysens have also joined the company’s Board of Directors. Olivier will serve as Vice Chair of the Board and is an entrepreneur, philanthropist, co-founder, and former CEO of Webhelp. Nicolas is a Partner at Groupe Bruxelles Lambert (“GBL”), the company’s largest shareholder following the Concentrix + Webhelp merger, and has a wealth of investment and board experience, having supported the expansion of major and successful firms throughout Europe.
“We are fortunate to have such strong skill sets with extensive experience in the customer experience industry on our Board.” “With the addition of Olivier and Nicolas, we expand our international expertise in leading large, complex multinational companies on a successful growth path,” stated Kathryn Marinello, Chair of the Concentrix Board.
This merger is a watershed moment, bringing together two recognised market leaders with complementary cultures, footprints, capabilities, and growth strategies in more than 70 countries. The purchase was valued at around $4 billion, including net debt, at the time of closure.